Grievance Redressal Mechanism

To address your concerns effectively, you can utilize the following channels:

1. Email: Send an email to info@olsi.in detailing your grievance.

2. Phone: Call us at +91 95 50 60 70 21 to discuss and report your issue.

Documents and Information Required:

Ensure a prompt resolution by providing comprehensive details such as your Direct Seller ID, relevant documents (if applicable), and a clear description of the issue when raising your request.

Tracking Your Grievance: Upon raising a complaint via email or phone, you will receive a unique complaint number for tracking purposes.

Timeline for Grievance Redressal:

Acknowledgement: Expect to receive acknowledgment of your grievance within 48 hours of submission.

Resolution: Your grievance will be resolved within one month from the date of submission.

Appealing the Decision: If you find the resolution unsatisfactory, you have the option to escalate the matter. To do so, write to our Grievance Redressal Officer, Mr. P.A.Narasimhulu, at grievance.manager@olsi.in, including the reason for escalation and your complaint number.

The grievance redressal officer will acknowledge your appeal within 48 working hours and aim to resolve it within one month from receipt.

Tracking Your Complaint:

You can monitor the status of your complaint at any time by calling our toll-free number,
+91 95 50 60 70 21, between 11:00 am to 6:00 pm, Monday to Saturday (excluding holidays).